Cape Town
Posted 4 months ago

As an Airfreight Controller, you will play a pivotal role in overseeing the smooth operation of airfreight shipments from origin to destination. Your responsibilities will involve coordinating with various stakeholders, including clients, carriers, customs officials, and internal teams, to ensure timely and efficient delivery of goods. This position requires strong organizational skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities:

  • Shipment Coordination: Manage the end-to-end process of airfreight shipments, including booking, documentation, and tracking.
  • Customer Communication: Serve as the primary point of contact for clients, providing updates on shipment status, addressing inquiries, and resolving issues promptly.
  • Carrier Management: Liaise with airlines and other transportation partners to secure space, negotiate rates, and ensure adherence to service standards.
  • Customs Compliance: Ensure compliance with customs regulations and documentation requirements for international shipments, including import/export declarations and permits.
  • Documentation: Prepare and verify shipping documents, such as air waybills, invoices, and packing lists, ensuring accuracy and completeness.
  • Problem Resolution: Proactively identify and address potential issues or delays in shipment processes, implementing corrective actions to minimize disruptions.
  • Performance Reporting: Generate reports on key performance indicators (KPIs) related to airfreight operations, analyzing trends and identifying areas for improvement.
  • Team Collaboration: Collaborate with internal teams, including logistics, warehousing, and customer service, to streamline processes and enhance overall efficiency.


  • Minimum 5 years experience in airfreight operations within the freight forwarding industry.
  • Strong knowledge of international shipping regulations, customs procedures, and Incoterms.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and partners.
  • Proficiency in using logistics software and Microsoft Office applications.
  • Analytical mindset with the ability to solve problems and make decisions under pressure.
  • Detail-oriented approach with a focus on accuracy and quality.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Benefits: Swift Worldwide Logistics offers a competitive salary package, including retirement plans, and opportunities for career advancement. Additionally, you will have the chance to work in a collaborative and supportive environment where your contributions are valued and recognized.

How to Apply:

If you meet the qualifications and are excited about the opportunity to join our team as an Airfreight Controller, please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!

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Cape Town

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